Frequently Asked Questions
How do I make a purchase? Choose the product you want, click “Add to cart” or “Buy now,” and complete your payment through our secure checkout.
Do you ship to my country? Yes. We ship to most Spanish-speaking countries, as well as Spain and the United States. Available shipping options will appear at checkout based on your address.
How long does delivery take? Processing: 1 to 3 business days after payment confirmation. Estimated delivery: 5 to 12 business days, depending on the destination and the shipping carrier. You will receive a tracking code by email once your order is dispatched.
What payment methods do you accept? We accept credit or debit cards (Visa, Mastercard, Amex), PayPal, and Shop Pay. On some devices, you may also pay with Apple Pay or Google Pay.
Can I pay in cash or upon delivery? At the moment, no. All payments are made online using the methods listed above.
Can I change my order or address? We can edit or cancel an order only before it is processed. If you need to update the address or items, contact us as soon as possible at soporte@outletelora.com. Once the order has been shipped, changes are no longer possible.
Can I add more items to an existing order? For operational reasons, we cannot add items to orders that have already been placed. If you want additional products, simply place a new order.
Where do the products come from? We work with fulfillment centers in different countries (USA, Europe, and Asia). We ship from the most efficient warehouse based on your location and product availability.
I only received part of my order. Is that normal? Yes, it can happen. If your order includes items shipped from different warehouses, they may arrive in separate packages. You will receive individual tracking codes for each shipment.
What is your exchange and return policy? You have 7 days from delivery for returns due to change of mind and 30 days for manufacturing defects. Items must be unused and in their original packaging. After inspection, we issue the refund to the original payment method. Shipping costs are non-refundable if the delivered product is correct. To start the process, write to [INSERT EMAIL AND/OR WEBSITE].
What should I do if my delivery is delayed?Check your order status using the tracking code. If more time has passed than the estimated 5 to 12 business days, contact us and we will follow up with the carrier.
I still need help! Our team is always ready to assist you. Write to us at soporte@outletelora.com with your order number and the buyer’s full name.